Optima Insurance Brokers Private Limited is in the business of Insurance Broking. Company help its Customer in selecting an insurance policy as per their need and requirement.
Grievance Redressal Mechanism has been set up by the Company for the resolution of any dispute or grievances/ complaints in respect of the Policy.
Grievance handling and resolution process
The grievance redressal mechanism ensures that policyholders are provided with a quick and fair resolution by a process. Complaint resolution is handled by Compliance. Customers are requested to submit their written complaint at:
Email ID: info@optima.co.in
Call on: 011-40505152
Write to us on: The Compliance Officer, Optima Insurance Brokers Private Limited, M4, Greater Kailash-II, New Delhi -110 048.
If Customer is not satisfied with the response provided by any of the above touch points, you may escalate your complaint as per the below mentioned escalation matrix. The Turn Around Time (TAT) for resolution of the complaint is 14 days from the date of receipt of complaint.
The Escalation matrix in case the complaint is not resolved is as follows:
| Level | Name of the Person | Designation | Email id | Contact Details |
| 1st | Amit Mathur | Compliance Officer | amit.mathur@optima.co.in | 011-40505159 |
| 2nd | Rahul Aggarwal | Principal Officer | rahul.a@optima.co.in | 011-40505100 |