Optima Insurance Brokers Pvt. Ltd.

Grievance Redressal

Grievance Redressal

Grievance means any communication that expresses dissatisfaction about an action or lack of action, about the standard of service/deficiency of service of an insurance intermediary or asks for remedial action

Optima Insurance Brokers Private Limited is in the business of Insurance Broking. Company  help its Customer in selecting an insurance policy as per their need and requirement.

Grievance Redressal Mechanism has been set up by the Company for the resolution of any dispute or grievances/ complaints in respect of the Policy.

Grievance handling and resolution process

Grievance handling and resolution process

The grievance redressal mechanism ensures that policyholders are provided with a quick and fair resolution by a process. Complaint resolution is handled by Compliance. Customers are requested to submit their written complaint at:

Email ID: info@optima.co.in
Call on: 011-40505152

Write to us on: The Compliance Officer, Optima Insurance Brokers Private Limited, M4, Greater Kailash-II, New Delhi -110 048.

If Customer is not satisfied with the response provided by any of the above touch points, you may escalate your complaint as per the below mentioned escalation matrix. The Turn Around Time (TAT) for resolution of the complaint is 14 days from the date of receipt of complaint.

The Escalation matrix in case the complaint is not resolved is as follows:

Level Name of the Person Designation Email id Contact Details
1st Amit Mathur Compliance Officer amit.mathur@optima.co.in 011-40505159
2nd Rahul Aggarwal Principal Officer rahul.a@optima.co.in 011-40505100

Optima’s core group has more than 100 man-years of experience in insurance. Our experience has trained us in reading the fine print of insurance policies, understanding it and applying it for the benefit of our clients.

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Corporate Office

M6, M Block Market, Greater Kailash-II, New Delhi-110 048
+91-11-40 50 51 52, +91-11-40 50 51 53

Registered Office

M4, Greater Kailash-II, New Delhi-100 048

IRDA Registration Number 326  |  CIN : U66030DL2000PTC103603  |  Category : Direct Broker (Life and Non-Life)  |  License period : 22-03-21 to 21-03-24
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